AliX365 Refund Policy

Last Updated: 1^st August 2024

1. Introduction

At AliX365, owned and operates by Parcel365 Sdn Bhd 201801027462 (1289488-T) ("Company", "we", "our", "us"), we strive to ensure our customers are satisfied with their purchases on our platform AliX365. This Refund Policy outlines the conditions under which refunds may be granted. By using our platform, you agree to this Refund Policy.

2. General Refund Policy

• No Full Refunds: We do not offer full refunds for any purchases unless there is non-fulfillment of the order.
• Non-Fulfillment: If an order is not fulfilled, meaning the goods or services were not delivered, you are entitled to a full refund.
• Partial Refunds: In certain situations, partial refunds may be granted at our discretion. This may include instances where there are minor issues with the product or service, but the order has been substantially fulfilled.

3. Refund Process

To request a refund, please follow these steps:

365. Contact Us: Email us at parcel365.info@gmail.com or call us at 03-2710 6649 within 3 days of receiving your order. Please provide your order number, details of the product or service, and the reason for your refund request.
366. Evaluation: Our team will evaluate your request based on the information provided and may ask for additional details or evidence, such as photographs or documentation.

• Decision: We will inform you of our decision within 14 business days. If your refund request is approved, we will process the refund as per the conditions outlined in this policy.

4. Non-Refundable Situations

Refunds will not be granted in the following situations:

• Change of Mind: Refunds will not be provided if you change your mind after making a purchase.
• Incorrect Orders: If the order was placed incorrectly by the customer, refunds will not be issued.
• Damage Due to Misuse: If the product is damaged due to misuse, negligence, or alteration by the customer, no refund will be provided.
• Services Rendered: Refunds will not be provided for services that have already been rendered or are in progress, unless there is non-fulfillment.

5. Refund Methods

Approved refunds will be processed using the same payment method used for the original purchase or direct bank transfer. Please allow up to 30 business days for the refund to be reflected in your account.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Parcel365 Sdn Bhd

No.12-3, Residensi Park Bukit Jalil, Persiaran Jalil Utama

Bandar Bukit Jalil, 57000 Kuala Lumpur.

Tel: 03-2710 6649

Email: parcel365.info@gmail.com

Last Updated: 1^st August 2024