AliX365 Shipping Policy

Last Updated: 1^st August 2024

1. Introduction

At AliX365, owned and operates by Parcel365 Sdn Bhd 201801027462 (1289488-T)  ("Company", "we", "our", "us"), we are committed to providing clear and transparent shipping policies for all our customers using our platform AliX365. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities. By making a purchase on our platform, you agree to this Shipping Policy.

2. Shipping Regions

We offer shipping to various regions both within Malaysia and internationally. Please note that certain restrictions may apply based on the destination country’s regulations and freight carrier limitations.

3. Shipping Carriers

We partner with several reputable freight carriers to ensure your orders are delivered safely and efficiently. The choice of carrier depends on the destination, type of goods, and other logistical considerations.

4. Shipping Timeline

The shipment timeline for orders is highly dependent on the freight and other factors including:

• Product Availability: Items in stock are typically processed and shipped within 14 business days. For items that need to be sourced or manufactured, the processing time may be longer.
• Destination: The shipping duration varies based on the delivery location. Domestic shipments within Malaysia usually take 3 to 7 business days, while international shipments may take 2 weeks or more.
• Freight Conditions: Shipment timelines are subject to change based on freight conditions such as carrier schedules, customs processing, and other unforeseen delays.

We will provide an estimated delivery date upon order confirmation, but please note that this is an estimate and not a guaranteed delivery date.

5. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the order. The shipping cost will be displayed at checkout before you complete your purchase. Additional charges may apply for special delivery requirements or remote locations.

6. Customs and Duties

• Customer Selection: Customers have the option to select whether customs duties and taxes are included in their order or not. This selection can be made during the checkout process.
• Responsibility: If customers choose not to include customs duties and taxes, they will be responsible for any additional charges that may apply upon delivery, such as customs duties, taxes, and import fees. These charges are not included in the purchase price or shipping cost and must be paid by the recipient to the relevant authorities.

7. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number and the carrier information. You can use this tracking number to monitor the status of your shipment on the carrier's website.

8. Delays and Issues

While we strive to ensure timely delivery, there may be occasions where shipments are delayed due to factors beyond our control, such as:

• Customs Processing: Delays caused by customs inspections and clearance procedures.
• Weather Conditions: Natural disasters or severe weather conditions affecting transportation routes.
• Carrier Delays: Operational delays from the shipping carriers.

In the event of a significant delay, we will communicate with you and provide updates on the status of your shipment.

9. Lost or Damaged Shipments

If your shipment is lost or damaged in transit, please contact us immediately. We will work with the freight carrier to resolve the issue and determine the best course of action, which may include replacing the item or issuing a refund, as per our policies.

10. Contact Information

For any questions or concerns regarding this Shipping Policy, please contact us at:

Parcel365 Sdn Bhd

No.12-3, Residensi Park Bukit Jalil, Persiaran Jalil Utama

Bandar Bukit Jalil, 57000 Kuala Lumpur.

Tel: 03-2710 6649

Email: parcel365.info@gmail.com

Last Updated: 1^st August 2024